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Propane Troubleshooting Guide

Safe first steps for common propane issues — and clear guidance on when to stop and call the professionals. Never attempt to repair gas lines, valves, or regulators yourself.

⚠ If you smell gas — act immediately

  1. Do NOT flip switches, use phones indoors, light flames, or start vehicles.
  2. Get everyone out of the building or area right away.
  3. If you can do so safely on the way out, close the tank's supply valve.
  4. From a safe distance, call 911.
  5. Do not return until emergency responders say it's safe. Then call us at 561-247-0063 for inspection before using the system again.
Common Issues

Safe first checks

An appliance won't light

  1. Check your tank gauge — an empty or very low tank is the most common cause.
  2. Confirm the tank's supply valve is fully open.
  3. Check whether it's one appliance or all of them — all appliances out usually means a supply or regulator issue.
  4. Only relight pilots exactly as the appliance manufacturer's instructions describe. Never force it.
Still not lighting, or all appliances affected? Stop there — leave a service call.

Generator won't start or run on propane

  1. Check the propane tank level — generators use far more fuel than most people expect.
  2. Confirm the tank valve and any shutoffs along the line are open.
  3. Check the generator's own status panel for error codes per its manual.
Fuel is fine but it still won't run? The fuel system needs a professional look — request service.

Running out of propane too often

  1. Note what you've added recently — a new pool heater or generator dramatically changes usage.
  2. Track your gauge over a normal week.
Your tank may be undersized for your system — request a free system evaluation.

After a hurricane or flood

  1. If your tank shifted, floated, or was underwater — do not use the system.
  2. Visually check (from a distance) for damaged lines or a displaced tank; if anything looks wrong, keep the supply valve closed.
Have the system professionally inspected before use — leave a service call and note it's storm-related.

Pilot light keeps going out

  1. Relight only per the manufacturer's instructions.
  2. If it goes out repeatedly, stop relighting it — repeated outages can indicate a component or supply problem.
Repeated pilot outages deserve an inspection — request service.

The rule for everything above: checking gauges and valves is fine — repairing, modifying, or opening any part of a gas system is not. That's what your licensed team is for. Peace of Mind members: leave a service call and we'll take it from there.